Processing Time for Orders
We make all of our caramels and chocolates fresh for every order, and this can require up to 4 business days depending on the product you are ordering and our production schedule. If you are ordering caramels and/or apparel or other non-perishable gift items, you can expect that orders will ship out the next business day, as we almost always have those in immediate stock.
However, if you are ordering chocolates and other special confections, please be aware that it can take us anywhere between 1-4 business days to produce the chocolates PRIOR TO SHIPPING. For instance, if you order our Turtles or Goat Tricks Bar or Truffles, it could take us up to 4 business days BEFORE it ships. When you select a "shipping option" you are merely selecting the transit time, not total production plus transit time. So if you order Chocolates, then select 2-Day Express due to warm weather in your area, then the total time it will take to take your order could be anywhere from 4 - 6 business days.
We ship with UPS, FedEx, and USPS depending on the time of year, size of package, and destination. Transit times vary depending on destination. Standard deliveries are only made on weekdays.
During Warm Weather Months (May-September), "standard delivery" service is only offered in New England. To all destinations outside of New England, 2-Day Express via UPS or FedEX must be selected to avoid melting.
Please note that we cannot ship to P.O. Boxes if you select a 2-Day shipping option via FedEX or UPS. You must provide a street address for your order. Be sure to include appropriate suite or apartment numbers when necessary to ensure proper delivery.