OUR REFUND/RETURN POLICY
At Big Picture Farm, we take pride in the quality and craftsmanship of our products. It is important to us that our customers are happy with our products.
WE CANNOT ACCEPT ANY RETURNS on food items, including caramels, chocolates, and cheese. If a food product is ordered by mistake, Big Picture Farm cannot give credit or replace free of charge.
We can and will replace any products that arrives damaged so long as we are notified immediately.
For non-perishable items, including apparel and tea towels, we will accept returns/exchanges if returned to us immediately and in the same condition in which it was received. Customers are responsible for the cost of shipping the item back to us and should be mailed to, along with a note of explanation, to:
USPS: Big Picture Farm, PO Box 344, Townshend, VT 05353
UPS/FedEx: Big Picture Farm, 109 Grafton Road, Townshend, VT 05353